Reservation, payment, cancellation and refund terms

For cancellation and change requests on reservations, the ''GUEST'' must submit the request through their own reservation panel. Login details for the reservation panel are sent to the ''GUEST'' by e-mail and SMS once the reservation is completed. Requests made verbally (by phone) will not be accepted under any circumstances. Requests to change the dates of a guest's reservation are considered provided they are notified to VILLABİZ no later than 30 days before the start date of the service. As change requests are at the discretion of the property the Agency works with and depend on the property's availability, no objection may be raised against VILLABİZ, and VILLABİZ cannot be held responsible, for change requests that cannot be fulfilled.

1) The prepayment sent for the reservation is strictly non-refundable.

2) If the full amount has been paid, 70% will be refunded to the account number you provide and a 30% prepayment deduction will be made. (No refund will be made if there are 15 days or fewer until the check-in date.)

3) If the full amount has been paid and the reservation is cancelled 15 days or fewer before the check-in date, or if the guest does not check in and no stay takes place at the property, the total travel fee paid will not be refunded to the guest.

4) If there are 30 days or fewer until the guest's check-in date, 35% of the total amount will be charged to the guest.

5) If there are 15 days or fewer until the guest's check-in date, 50% of the total amount will be charged to the guest.

6) If there are 7 days or fewer until the guest's check-in date, the total amount will be charged in full.

7) Where the GUEST does not pay the compensation arising from this agreement, these amounts will be claimed from the GUEST by VILLABİZ through legal means, by formal notice or enforcement proceedings. In such cases, all costs that may arise (lawyer, notary, enforcement and file costs, etc.) are claimed from the GUEST in addition to the amount due. The prepayment made by the guest is paid for the villa they booked and cannot be transferred to another villa.

Exceptional circumstances

In circumstances entirely beyond our control, such as health risks, epidemics, war, threat of war, civil unrest, terrorist acts, natural disasters or the death of a first-degree family member of the reservation holder, provided the necessary documents are submitted to our company, the prepayment made for the reservation is held on account to be used for a different reservation and is deducted from the total amount of the new reservation.

Pursuant to subparagraph (g) of Article 15 of the Regulation on Distance Contracts, prepared on the basis of Articles 48 and 84 of Consumer Protection Law No. 6502, the consumer cannot exercise the right of withdrawal in contracts for accommodation, transport of goods, car rental, food and beverage supply and leisure activities for entertainment or recreation that must be performed on a specific date or within a specific period.

Privacy terms

This Privacy Policy covers all users who visit and use https://www.villabiz.com.tr/ and is deemed accepted in advance. The data that visitors using https://www.villabiz.com.tr/ provide to us directly and/or indirectly is described below. This data is used only in the cases permitted under the Rental and Use Agreement and the Privacy Policy, and is not used outside those cases.

Data provided directly to us: Your telephone number, e-mail address, name and surname and other requested form details that you provide to us through the reservation form, contact form and/or other forms are stored by our company. This data is not shared with any natural or legal third party and/or institution or company for commercial purposes. The data you currently share with us is used to inform you of our company's campaigns, developments and updates.

Data obtained from you indirectly: IP information, location data, cookies and other data collected in the background to give you a better experience are specific to the https://www.villabiz.com.tr/ website only. This data is never sold or shared for commercial purposes outside the permitted cases. No unauthorised processing for the purpose of external interference or data collection ever takes place.

Users who wish to change their existing information and/or withdraw the permissions they have given for its use by contacting VillaBiz should use [email protected]. Upon requests made to this address, the data may be completely deleted from the system and/or its use by VillaBiz may be stopped entirely. In such requests, the requesting party will be responsible for any customer/user-related interruptions or disruptions arising from the data flow, and VillaBiz cannot be held responsible for disruptions caused by missing data.

Reservation and identity submissions: Under Decree Law No. 678 and the Identity Notification Law published in the Official Gazette No. 29896 dated 22 November 2016, our company is obliged to notify the identities (identity card, driving licence, passport) of all persons who will stay in the villa or apartment to the company representative or to the person(s) designated by the company before check-in. Therefore, all users/customers who make a reservation with our company are deemed to have accepted that they will declare their identities for this notification. The identity data declared is provided only to the relevant security forces / law enforcement authorities.

Distance sales agreement

1. Parties

This Agreement has been signed between the following parties under the terms and conditions set out below.

A. 'BUYER' (hereinafter referred to as the "BUYER" in this agreement)

B. 'SELLER': VillaBiz Eml. Tur. San. ve Tic. Ltd. Şti

NAME - SURNAME: VillaBiz Eml. Tur. San. ve Tic. Ltd. Şti

ADDRESS: Taşyaka Mahallesi, Baha Şıkman Caddesi, Kayabaşı İş Hanı, No:10 Fethiye / Muğla

By accepting this agreement, the BUYER accepts in advance that, if they confirm the order subject to the agreement, they will be obliged to pay the price of the order and any additional charges stated, such as shipping fees and taxes, and that they have been informed of this.

2. Definitions

In the application and interpretation of this agreement, the terms below have the meanings set out next to them.

MINISTER: The Minister of Customs and Trade,

MINISTRY: The Ministry of Customs and Trade,

LAW: Consumer Protection Law No. 6502,

REGULATION: The Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)

SERVICE: The subject of any consumer transaction, other than the supply of goods, performed or undertaken in return for a fee or benefit,

SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities, or acts on behalf of or for the account of the party offering goods,

BUYER: The natural or legal person who acquires, uses or benefits from goods or services for non-commercial or non-professional purposes,

SITE: The website belonging to the SELLER,

ORDERING PARTY: The natural or legal person who requests goods or services through the SELLER's website,

PARTIES: The SELLER and the BUYER,

AGREEMENT: This agreement concluded between the SELLER and the BUYER,

GOODS: Movable goods subject to purchase and intangible goods such as software, sound, images and the like prepared for use in electronic media.

3. Subject

This Agreement regulates the rights and obligations of the parties under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts in relation to the sale and delivery of the product, whose features and sale price are specified below, ordered electronically by the BUYER through the SELLER's website.

The prices listed and announced on the site are sale prices. The announced prices and promises are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the stated period.

4. Seller information

Company name: VillaBiz Eml. Tur. San. ve Tic. Ltd. Şti

Address: Taşyaka Mahallesi, Baha Şıkman Caddesi, Kayabaşı İş Hanı, No:10 Fethiye / Muğla

Tel: +90 850 308 00 71 E-mail: [email protected]

5. Buyer information

Recipient

Delivery address

Telephone

Fax

E-mail/username

6. Information on the product(s) subject to the agreement

6.1. The basic characteristics of the goods/product(s)/service (type, quantity, brand/model, colour, number) are published on the SELLER's website. If the Seller has organised a campaign, you can review the basic characteristics of the relevant product during the campaign. Valid until the campaign date.

6.2. The prices listed and announced on the site are sale prices. The announced prices and promises are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the stated period.

6.3. The sale price of the goods or service subject to the agreement, including all taxes, is shown below.

Product description Quantity Unit price Subtotal

(VAT included)

Total:

Payment method and plan

Delivery address

Recipient

Billing address

Order date

Delivery date

Delivery method

7. Billing information

Name/Surname/Title

Address

Telephone

Fax

E-mail/username

Invoice delivery: The invoice will be delivered to the billing address together with the order at the time of delivery, or 7 days later.

8. Rules on security and privacy, personal data, electronic communications and intellectual and industrial property rights

The privacy rules, policy and terms whose current principles are set out below apply to the protection, confidentiality, processing and use of information, communications and other matters on the WEBSITE.

8.1. The measures necessary for the security of the information and transactions entered by the BUYER on the WEBSITE have been taken in the SELLER's system infrastructure, to the extent of current technical capabilities and according to the nature of the information and transaction. However, since this information is entered from the BUYER's device, the responsibility for taking the necessary measures, including those relating to viruses and similar harmful applications, to protect it on the BUYER's side and to prevent access by unauthorised persons belongs to the BUYER.

8.2. In addition to, and in confirmation of, the permissions and consents the BUYER has otherwise given for personal data and commercial electronic communications, the information obtained during the BUYER's membership of and purchases on the WEBSITE may be recorded by the SELLER and its successors indefinitely or for the period they determine, stored in printed/magnetic archives, updated where necessary, shared, transmitted, transferred, used and otherwise processed for the provision of various products/services and for electronic and other commercial and social communications for all kinds of information, advertising and promotion, communication, promotional, sales, marketing, store card, credit card and membership purposes. This data may also be forwarded to the relevant authorities and courts where required by law. The BUYER has consented to and permitted the use, sharing and processing of their current and new personal and non-personal information within the above scope in accordance with the legislation on the protection of personal data and electronic commerce, and the sending of commercial and non-commercial electronic and other communications to them.

8.3. The BUYER may at any time stop the use and processing of data by contacting the SELLER through the stated communication channels and/or stop communications by contacting the same channels in the legal manner or by using the right to refuse in the electronic communications sent to them. Upon the BUYER's explicit notice on this matter, personal data processing and/or communications to them will be stopped within the maximum legal period; and, if they wish, information other than that which must or may be retained by law will be deleted from the data recording system or anonymised so that the person cannot be identified. If the BUYER wishes, they may apply to and obtain information from the SELLER at any time through the above communication channels on matters such as the processing of their personal data, the persons to whom it has been transferred, its correction if incomplete or incorrect, notification of corrected information to relevant third parties, deletion or destruction of the data, objection to a result arising against them through analysis by automated systems, and compensation for damage suffered due to unlawful processing of the data. Applications and requests on these matters will be fulfilled within the maximum legal periods, or may be refused with the legal reason explained to them.

8.4. All intellectual and industrial property rights and ownership rights relating to all information and content belonging to the WEBSITE, and their arrangement, revision and partial/full use, belong to the SELLER, except for those belonging to other third parties under the SELLER's agreements.

8.5. The SELLER reserves the right to make any changes it deems necessary on the above matters; these changes take effect from the moment they are announced by the SELLER on the WEBSITE or by other appropriate methods.

8.6. Other sites accessed from the WEBSITE are subject to their own privacy and security policies and terms of use; the SELLER is not responsible for any disputes that may arise or their negative consequences.

9. General provisions

9.1. The BUYER accepts, declares and undertakes that they have read the preliminary information on the SELLER's website regarding the basic characteristics of the product subject to the agreement, the sale price, the payment method and delivery, that they are informed, and that they have given the necessary confirmation electronically. The BUYER accepts, declares and undertakes that by confirming the Preliminary Information electronically they have obtained, correctly and completely, the address that must be given to the BUYER by the SELLER before the distance sales agreement is concluded, the basic characteristics of the products ordered, the prices of the products including taxes, and the payment and delivery information.

9.2. Each product subject to the agreement is delivered to the BUYER or to the person and/or organisation at the address indicated by the BUYER within the period stated in the preliminary information section of the website, depending on the distance of the BUYER's place of residence, provided this does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the agreement.

9.3. The SELLER accepts, declares and undertakes to deliver the product subject to the agreement complete, in accordance with the characteristics specified in the order and, where applicable, with warranty certificates, user manuals and the information and documents required by the work; to perform the work soundly, free of all defects, in accordance with the requirements of the legislation and standards, within the principles of accuracy and honesty; to maintain and improve the quality of service; to show the necessary care and attention during performance; and to act with prudence and foresight.

9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit consent before the performance obligation arising from the agreement expires.

9.5. The SELLER accepts, declares and undertakes that, if it cannot fulfil its obligations under the agreement because the provision of the ordered product or service becomes impossible, it will notify the consumer in writing within 3 days of learning of the situation and refund the total price to the BUYER within 14 days.

9.6. The BUYER accepts, declares and undertakes that they will confirm this Agreement electronically for the delivery of the product subject to the agreement, and that if the price of the product is not paid and/or is cancelled in bank records for any reason, the SELLER's obligation to deliver the product will end.

9.7. The BUYER accepts, declares and undertakes that if, after delivery of the product to the BUYER or to the person and/or organisation at the address indicated by the BUYER, the price of the product is not paid to the SELLER by the relevant bank or financial institution as a result of unauthorised use of the BUYER's credit card by unauthorised persons, the BUYER will return the product to the SELLER within 3 days, with shipping costs borne by the SELLER.

9.8. The SELLER accepts, declares and undertakes to notify the BUYER if it cannot deliver the product subject to the agreement on time due to force majeure, such as circumstances arising beyond the will of the parties, unforeseeable in advance, and preventing and/or delaying the parties from fulfilling their obligations. The BUYER is entitled to request from the SELLER the cancellation of the order, the replacement of the product with an equivalent if available, and/or the postponement of delivery until the preventing situation is removed. If the order is cancelled by the BUYER, for payments made by the BUYER in cash, the product amount is paid to them in cash and in full within 14 days. For payments made by the BUYER by credit card, the product amount is refunded to the relevant bank within 14 days after the order is cancelled by the BUYER. The BUYER accepts, declares and undertakes that the average time for the amount refunded to the credit card by the SELLER to be reflected in the BUYER's account by the bank may take 2 to 3 weeks, and that since the reflection of this amount in the BUYER's accounts after its refund to the bank depends entirely on the bank's processing, the BUYER cannot hold the SELLER responsible for possible delays.

9.9. The SELLER has the right to contact the BUYER by letter, e-mail, SMS, telephone call and other means for communication, marketing, notification and other purposes via the address, e-mail address, landline and mobile telephone numbers and other contact details specified by the BUYER in the registration form on the site or later updated by them. By accepting this agreement, the BUYER accepts and declares that the SELLER may carry out the communication activities described above towards them.

9.10. The BUYER will inspect the goods/service subject to the agreement before taking delivery and will not accept damaged and defective goods/services, such as dented, broken or with torn packaging, from the shipping company. Goods/services received will be deemed undamaged and sound. After delivery, the obligation to carefully protect the goods/service belongs to the BUYER. If the right of withdrawal is to be exercised, the goods/service must not be used. The invoice must be returned.

9.11. If the BUYER and the holder of the credit card used in the order are not the same person, or if a security vulnerability relating to the credit card used in the order is detected before the product is delivered to the BUYER, the SELLER may request the BUYER to present the identity and contact details of the cardholder, the previous month's statement of the credit card used in the order, or a letter from the cardholder's bank confirming that the credit card belongs to them. The order will be frozen until the BUYER provides the requested information/documents, and if these requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other information they provide when becoming a member of the SELLER's website is true, and that they will compensate the SELLER immediately, in cash and in full, upon the SELLER's first notice, for all damages the SELLER suffers because this information is untrue.

9.13. The BUYER accepts and undertakes from the outset to comply with the provisions of the legislation and not to violate them while using the SELLER's website. Otherwise, all legal and criminal liabilities that arise will bind the BUYER fully and exclusively.

9.14. The BUYER may not use the SELLER's website in any way that disturbs public order, is contrary to general morality, disturbs or harasses others, for an unlawful purpose, or in a way that infringes the material and moral rights of others. In addition, the member may not engage in activities (spam, viruses, Trojan horses, etc.) that prevent or hinder others from using the services.

9.15. Links may be given through the SELLER's website to other websites and/or other content not under the SELLER's control and/or owned and/or operated by other third parties. These links are provided for the convenience of the BUYER, do not endorse any website or the person operating that site, and do not constitute any warranty regarding the information contained in the linked website.

9.16. A member who violates one or more of the articles listed in this agreement is personally liable, criminally and legally, for that violation and will hold the SELLER harmless from the legal and criminal consequences of such violations. Furthermore, if the matter is brought before the courts due to this violation, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.

10. Default and its legal consequences

The BUYER accepts, declares and undertakes that, if they default in payment transactions made by credit card, they will pay interest under the credit card agreement between them and the card-issuing bank and will be liable to the bank. In this case, the relevant bank may resort to legal remedies and claim the costs incurred and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER accepts, declares and undertakes to pay for the loss and damage suffered by the SELLER due to the late performance of the debt.

11. Competent court

In disputes arising from this agreement, complaints and objections shall be made, within the monetary limits specified in the Law, to the consumer arbitration committee or consumer court at the place of the consumer's residence or where the consumer transaction was carried out.

12. Entry into force

When the BUYER makes the payment for the order placed through the Site, they are deemed to have accepted all the terms of this agreement. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this agreement has been read and accepted by the BUYER on the site before the order is completed.

SELLER: VillaBiz Eml. Tur. San. ve Tic. Ltd. Şti

BUYER:

DATE: